Standard
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- 3–6 business days
- $8 flat rate
- Free over $200
Carrier: USPS, UPS, or FedEx, depending on destination.
Customer Care
Shipping Information
Fast, reliable delivery within the United States. Free standard shipping on orders over $200.
We currently ship within the United States only. International shipping is not available at this time.
Rates & Delivery Times (US)
Times below are estimates and begin after your order is processed. Exact rates are shown at checkout.
Expedited
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- 2–3 business days
- From $18
- Signature may be required on orders $400+
Prices vary by weight and destination.
Next Business Day
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- 1 business day
- From $35
- Order by 1:00 PM EST
Not available to PO Boxes, APO/FPO, or select rural addresses.
Taxes
Applicable sales tax is calculated at checkout based on your shipping address.
Free Shipping
Complimentary standard shipping is automatically applied to eligible US orders over $200 (before tax).
Carrier Selection
We partner with leading carriers (USPS, UPS, FedEx). The optimal service is chosen automatically for speed and reliability.
Order Processing & Cut‑off
Order Placed
You'll receive an order confirmation email right away.
Processing
Orders are processed within 1–2 business days. Expedited orders placed by 1:00 PM EST typically ship the same day.
Shipped
Once your package leaves our facility, you'll get a shipping confirmation with a tracking link.
Delivered
Delivery time depends on the selected method and your location. Delays can occur during peak periods or due to weather.
Address Types
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- PO Boxes: ship via USPS Standard only.
- APO/FPO/DPO: eligible for USPS; transit times vary by military mail routing.
- Business addresses: delivery Mon–Fri during business hours.
Edits & Cancellations
We can modify or cancel your order before it ships. Contact support with your order number as soon as possible.
Once shipped, changes are not guaranteed. Refusals may incur return shipping fees.
Tracking, Delivery & Packaging
Tracking Updates
A tracking link is provided in your shipping confirmation email. Status may take up to 24 hours to refresh after carrier pickup.
Signature Policy
Orders $400 and above may require an adult signature on delivery. Please monitor tracking to ensure someone is available to sign.
Packaging
Orders ship in recyclable boxes or mailers. Garments are protected in breathable sleeves for transit.
Delivery Issues
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- Marked delivered but not received: check with household members and neighbors; allow 24 hours for updates.
- Damaged items: keep all packaging and contact support with photos within 7 days of delivery.
- Lost in transit: we’ll coordinate with the carrier and assist with a replacement or refund where applicable.
Split Shipments
Items may ship separately at no extra cost to get your products to you faster. You will receive separate tracking emails.
International Shipping
At this time, we ship within the United States only. We’re working to expand our destinations—subscribe to our newsletter for updates.
Shipping FAQ
How long will my order take to arrive?
Standard: 3–6 business days; Expedited: 2–3 business days; Next Business Day: 1 business day. Delivery times begin after processing (1–2 business days).
When is the cut‑off for same‑day shipping?
Expedited and Next Business Day orders placed by 1:00 PM EST typically ship the same business day. Orders placed after the cut‑off ship the next business day.
Do you offer free shipping?
Yes—standard shipping is complimentary on eligible US orders over $200 before tax.
Can I ship to a PO Box or APO/FPO?
Yes. PO Boxes and APO/FPO/DPO addresses ship via USPS Standard. Expedited and Next Business Day services are not available to these addresses.
Can I change my address after placing the order?
Contact support immediately. We can modify addresses before shipment. For security, we may require verification to adjust delivery details.
My package shows delivered, but I can’t find it.
Check with neighbors and building staff, and verify alternate entrances. Many carriers mark packages delivered up to 24 hours in advance. If still missing after 24 hours, contact us and the carrier to start a trace.
Do you collect duties or import taxes?
No. We currently ship within the United States only. Applicable US state sales tax is calculated at checkout.
How do returns affect my shipping costs?
Please review our Refund & Returns Policy for full details, including return windows and labels.
Need assistance with your delivery?
Email our Customer Care team Monday–Friday, 9:00–18:00 EST.
[email protected]