1) Who we are
Casablanca Hoodie (“Casablanca Hoodie,” “we,” “us,” or “our”) operates the website casablanca-hoodie.com and related services. We are the controller of personal information processed in connection with this site.
Contact email: [email protected]
2) Scope
This Privacy Policy applies to visitors and customers who access our website, place orders, subscribe to marketing, or interact with our support channels. It does not cover third-party websites or services that we do not control.
3) Data we collect
Information you provide
- Account and profile: name, email, password, preferences.
- Orders and checkout: shipping and billing addresses, phone, items purchased, special delivery instructions.
- Support and communications: messages, feedback, survey responses.
- Marketing: your newsletter subscription and content preferences.
Payment details are processed by our payment partners (e.g., Stripe, PayPal, Apple Pay, Shop Pay). We receive limited information such as payment confirmation and last 4 digits, but not full card numbers.
Information collected automatically
- Device and usage: IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, time and date, and interactions (e.g., clicks, scrolls).
- Approximate location derived from IP address.
- Cookies, pixels, and similar technologies for essential functions, analytics, and marketing (see Cookies section).
Information from third parties
- Analytics and advertising partners provide aggregated insights and campaign performance.
- Identity and fraud-prevention providers help verify transactions and detect abuse.
- Delivery carriers provide shipment status updates.
4) How we use data
- Process and fulfill orders, provide customer support, and manage accounts.
- Operate, maintain, and improve our website and product experiences.
- Personalize content and recommendations, including recently viewed items.
- Send transactional messages (order updates, shipping alerts) and—if you opt in—marketing communications.
- Conduct analytics, quality assurance, and research to understand performance and trends.
- Prevent fraud, security incidents, and misuse; comply with legal obligations.
7) Legal bases (EEA/UK)
- Contract: to provide products and services you request.
- Consent: for optional cookies, marketing communications, and certain advertising.
- Legitimate interests: to secure and improve our services, prevent fraud, and personalize experiences (where not overridden by your rights).
- Legal obligation: to comply with applicable laws (e.g., tax, accounting).
8) Your privacy rights
Depending on where you live, you may have rights over your personal information, including:
- Access and portability: obtain a copy of your data.
- Correction: update inaccurate or incomplete data.
- Deletion: request we delete your data.
- Restriction or objection: limit or object to certain processing.
- Opt out: targeted advertising/cross-context behavioral advertising; sale or sharing (as defined by applicable law); profiling for significant effects.
- Withdraw consent: where processing is based on consent.
- Appeal: if we deny a request (US states with appeal rights).
To exercise rights, email [email protected] with your request and the region you reside in. We will verify your identity and respond within the time required by law. You may also use an authorized agent where permitted.
Marketing choices: unsubscribe at the bottom of our emails or contact us. For ads choices, see the Cookies section and platform controls (e.g., Google Ad Settings, Meta Ad Preferences).
9) Retention
We keep personal information only as long as necessary for the purposes described in this policy, including to fulfill orders, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary by data type and context.
10) Security
We implement technical and organizational measures designed to protect personal information (such as encryption in transit, access controls, monitoring). No method of transmission or storage is completely secure; please use strong, unique passwords and safeguard your account.
11) Children
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.
12) International transfers
We may transfer, store, and process your information in countries outside your residence, including the United States. Where required, we use appropriate safeguards such as Standard Contractual Clauses. By using our services, you understand your data may be processed in these locations.
13) Third‑party services & links
Our site may link to or integrate features from third parties (e.g., payment providers, social platforms). Their privacy practices are governed by their own policies. We encourage you to review those policies before interacting with them.
14) Do Not Track & Global Privacy Control
Some browsers offer Do Not Track (DNT). We currently respond to the Global Privacy Control (GPC) signal as an opt out of targeted advertising on our site, where legally required.
15) Changes to this policy
We may update this policy from time to time. We will post the updated version with a new effective date. Material changes may be communicated by additional notice.
16) Contact us
Questions or requests? Email [email protected]. We’re available Mon–Fri 9:00–18:00 EST.