Contact Casablanca Hoodie
We’re here to help with sizing, orders, shipping, and care. Expect a friendly reply within 1–2 business days.
US-based support
Free returns 14 days
Secure checkout
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Prefer email? Write to [email protected]
Frequently asked questions
What are your delivery times?
Most US orders ship within 1–2 business days and arrive in 3–6 business days with standard service. Expedited options are available at checkout.
How do I start a return?
You have 14 days from delivery to request a free return on eligible, unworn items with tags attached. Start by contacting support with your order number.
How do Casablanca Hoodies fit?
Our hoodies generally fit true to size with a relaxed silhouette. For an oversized look, consider sizing up. See Size & Fit guidance on product pages.
How should I care for my hoodie?
Turn inside out, machine wash cold on gentle, and lay flat to dry. Avoid bleach and high heat. Refer to the care label for fabric-specific guidance.
Can I change or cancel my order?
We begin processing quickly, but contact us as soon as possible with your order number. If your parcel hasn’t shipped, we’ll try to update or cancel it.
Are your products authentic?
Yes. We stand behind the authenticity and quality of every item sold on casablanca-hoodie.com. Shop confidently with secure checkout and support.
Still need help?
Send us a message and we’ll get back to you within 1–2 business days.
Contact support